APA – The Engineered Wood Association, its management, staff, and all others involved in its certification and inspection operations understand the importance of impartiality. Pursuant to this commitment, APA ensures that all dealings with clients or potential clients by all APA employees involved in its certification and inspection activities are, and will remain, impartial. To ensure that impartiality is maintained, APA has identified risks to impartiality regarding all relationships which might result in a conflict of interest known or perceived, or pose a threat to impartiality. All personnel are required to reveal any situation that may present them or the certification body with constraints on impartiality. APA management will investigate all customer complaints and all internal requests for review of our certification procedures, either regulatory or legal in their nature.
The APA certification and inspection program is operated without bias. APA is independent of any undue influence of a single client and conducts its business based on technical merit and evidence provided by APA audits and other evaluation data. All such data and related information are considered confidential.
Mark Tibbetts, President
Independent third-party verification
